New announcement. Learn more

Training  |  ITIL V4


Our ITIL 4 Foundation course is held online in our virtual classroom over 2-days with our expert instructors. 
This course will prepare you for the examination leading to the ITIL 4 Foundation Certificate.

ITIL V4 Course Overview

ITIL 4 Foundation is an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Course inclusions:

  • Online access to Value Cocreate’s accredited course materials and additional resources

  • Two AXELOS sample exams - interactive exams and PDF versions

  • Comprehensive study guide

  • ITIL 4 Foundation online examination voucher, valid for 12-months

  • ITIL 4 Foundation official publication, available as an eBook - accessible from within your candidate portal

  • Additional course materials provided by PeopleCert.

Learning Outcomes:

At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:

  • High level overview of the ITIL 4 Service Value System

  • The seven Guiding Principles of ITIL 4

  • ITIL’s new Service Value Chain

  • The four dimensions of Service Management

  • The 34 ITIL practices, with a focus on 15 of these

Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Who Should Attend:

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.


There are no mandatory prerequisites. Work experience in IT services is recommended.

Exam & Certification

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.

The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

Course Material & Inclusion:

This course comes with access to our e-materials. This includes: 

  • Course workbooks/slideshow for students to download, or view on laptop or tablet devices 

  • Official AXELOS ITIL practice exams 

  • Course reference and exam guidance materials 

  • Comprehensive study guide to assist with exam preparation 

ITIL 4 Foundation online exam voucher.

The official ITIL 4 publication available from AXELOS is included as an eBook.  This will be provided on the first morning of the course as part of your PeopleCert exam voucher. When you redeem your PeopleCert Voucher Code, there will be a new eBook in the ‘My eBooks’ section of your PeopleCert Account.

A one month subscription to the AXELOS ITIL Membership is included for all new ITIL® Foundation certificates. To claim your subscription, make sure you opt-into AXELOS Marketing on the PeopleCert portal when you register for your ITIL 4 Foundation exam so you can receive this promotion.


This product has been added to your cart